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Key Questions
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Where is Ravel available?
Ravel is currently available in 47 states in the U.S.! (Coming soon in AK, HI, D.C. & OR.)
Does Ravel accept insurance?
We operate on a cash‑pay model, which allows us to provide transparent pricing without insurance complications. Superbills are available upon request for potential reimbursement.
Does Ravel accept Medicare/Medicaid?
We are not legally able to bill any services through Medicare or Medicaid at this time. However, Medicare patients may work with a Ravel provider on a cash-pay basis if they have “opted out" of Medicare.
Medicaid patients may work with certain provider types as well, also on a cash-pay basis.
How does Ravel provide care?
All care is provided virtually, from the comfort of your home. You can communicate with your provider via video call or secure messaging through the Patient Portal.
How do you vet your providers?
We follow a step process, ensuring candidates meet our full criteria for becoming a Ravel provider:
Currently, our founders — both long-term complex chronic illness patients — have an initial call with potential providers, explain the Ravel platform and model and get the initial background on the provider.
If we think it could be a good fit, the provider will fill out a detailed questionnaire so we have a complete written history, including education, experience, licensing information, etc.
After that, we schedule an interview with one of our Advisory Team members, who do a more formal interview with provider prospects to ensure they have the knowledge and clinical background to work with complex chronic illness patients.
If we get the ‘thumbs up’ after step 3, we’ll ask for references and complete a background check on the provider.
After the above steps are complete, if the provider meets our standards, they will be offered a position with Ravel Health.
Do you treat families? What ages do you treat?
Generally speaking, all of our providers treat families and we make every effort to ensure all family members are treated by the same specialist, unless requested otherwise.
Specific ages treated will differ by provider. Some specialize in pediatrics, while others are not able to work with patients under 18. Ravel will ensure an appropriate match when pairing patients with providers.
Who do I contact if I have questions? And what hours are you available?
For medical questions, please ask them during an appointment or contact your provider via the Patient Portal. If sent through the Portal, we ask our providers to respond within 3 business days.
If you don't hear from your provider within 3 business days, or if you have non-medical questions about Ravel, please review our contact options here.