Ravel is currently available in 47 states in the U.S.! (Coming soon in AK, HI, D.C. & OR.)

We operate on a cash‑pay model, which allows us to provide transparent pricing without insurance complications. Superbills are available upon request for potential reimbursement.

We are not legally able to bill any services through Medicare or Medicaid at this time. However, Medicare patients may work with a Ravel provider on a cash-pay basis if they have “opted out" of Medicare.

Medicaid patients may work with certain provider types as well, also on a cash-pay basis.

All care is provided virtually, from the comfort of your home. You can communicate with your provider via video call or secure messaging through the Patient Portal.

While Ravel was created to help people with Lyme, Long COVID and other complex chronic illness, there are certain types of patients Ravel was not designed for.

Given the constraints of our virtual platform, patients with cardiac issues are required to first have a cardiologist on their care team before joining Ravel.

If you have been dealing with suicidal thoughts, our virtual platform would not be a good fit. We encourage you to call 988 for mental health support, or 911 if you are experiencing an emergency.

All the above. You will be matched with up to three providers whose treatment approach best matches your personal preferences:

Conventional: Antibiotics and pharmaceuticals, with some complementary therapies and supplementation.

Functional: Herbals, homeopathics, botanicals, supplementation and complementary therapies. No pharmaceuticals.

Integrative: Combination of both.

All current Ravel providers have at least 6 years of Lyme/mold/complex chronic illness experience as medical doctors (MDs), naturopathic doctors (NDs), or nurse practitioners (NPs).  Providers have a direct line to our Chief Medical Officer for oversight, and collaborate with each other on complex cases during monthly Grand Rounds.

We follow a step process, ensuring candidates meet our full criteria for becoming a Ravel provider: 

• Currently, our founders — both long-term complex chronic illness patients — have an initial call with potential providers, explain the Ravel platform and model and get the initial background on the provider.

• If we think it could be a good fit, the provider will fill out a detailed questionnaire so we have a complete written history, including education, experience, licensing information, etc.

• After that, we schedule an interview with one of our Advisory Team members, who do a more formal interview with provider prospects to ensure they have the knowledge and clinical background to work with complex chronic illness patients.

• If we get the ‘thumbs up’ after step 3, we’ll ask for references and complete a background check on the provider.

After the above steps are complete, if the provider meets our standards, they will be offered a position with Ravel Health. 

Each state has its own laws and regulations regarding diagnostics and treatment. Some states have specific restrictions on the scope of practice for Ravel providers, including limitations on prescribing. These regulations can also vary based on provider type (MD, ND, or NP). If you have questions about how these regulations might apply to you, please contact us for clarification.

No, Ravel providers are not meant to take the place of your PCP. Ravel providers are specialists who act as adjuncts to your existing PCP and other care team specialists. 

Although you can certainly use Ravel to get a second opinion on your symptoms, labwork, and existing protocol, we do not recommend that patients actively see more than one Lyme or complex chronic illness specialist at a time. In our experience, it often causes confusion for patients who are already overwhelmed by their disease. 

If after 3 visits (Initial Patient Visit + 2 monthly visits) you would prefer to work with someone else, you can request a new provider. There is a $95 administrative fee to make the change and a 90-minute appointment is required with the new provider.

We meet you wherever you are in your health journey, offering conventional, functional and integrative paths to healing. We've experienced the pain points first-hand. That's why we aim to make care simpler, more affordable, and more accessible for patients like you.

Most importantly, we have your back. We believe your symptoms are real. We know it's not "all in your head." You are not alone, and we're here to help support and guide you back to optimal health. Read more about our Mission, Vision, and Values.

Ravel accommodates patients of all ages. Some of our providers specialize in pediatrics, while others work only with adult patients. We ensure an appropriate match every time.

Generally speaking, all of our providers treat families and we make every effort to ensure all family members are treated by the same specialist, unless requested otherwise.

Specific ages treated will differ by provider. Some specialize in pediatrics, while others are not able to work with patients under 18. Ravel will ensure an appropriate match when pairing patients with providers.  

No, we upload any results to your Patient Portal as soon as they are received by us.

When ordering testing for patients, Ravel providers (and/or our overseeing MD) create requisition forms that are then used by the labs to complete your testing. Ravel itself doesn’t run any testing through private insurance, as we’re a cash-pay platform, however, you may work directly with the lab and either pay with cash or submit to your insurance company. 

While Ravel is not able to legally bill through Medicare or Medicaid, Medicare patients can work directly with the lab to get certain testing covered, assuming the lab is ‘opted in’ to Medicare. Medicaid rules differ state-to-state. If you’re looking to submit labwork to Medicaid, please check with the program in your state for details on coverage.

Requisition forms are created by your provider and routed to the respective lab. Though it should be in the lab's system at that point, we also recommend either printing out the requisition form or having it available digitally when you go in for a draw. Results will be sent to us and uploaded in your Portal as soon as we receive them.

Most definitely! It’s common for our patients to have ‘mystery symptoms’ without any formal diagnosis. Our providers can work with you to determine what appropriate testing might include.

If a test kit is ordered for you through Rupa, Vibrant or Galaxy, you’ll receive an e-mail directly from the lab with your recommended tests and steps on how to pay and complete your test kit. Results will be sent to us and uploaded in your Portal as soon as we receive them.

No, you are more than welcome to upload any labs you’ve done previously into our Patient Portal for review prior to your initial appointment. 

We offer only the most science-backed, peer-reviewed options available through our vetted lab and supplement partners. Your Ravel providers will work within this framework, but personalize and customize treatment that is specific to you.

Yes. In our Patient Portal, you will be able to upload lab tests and results from the last year (10 max) or the 10 tests/results you deem most important overall.

Although we recognize the value of IV therapy and PICC lines in certain scenarios, we are not able to order or provide support for these options at this time.

Our billing cycle renews on the 1st each month.

If your credit card is declined, you’ll receive a notification on the 1st.

To resolve the issue, please visit the "Add a Credit Card" page in our Patient Portal.

IMPORTANT: Please do NOT make a manual payment — once your card is updated, the system will automatically retry the charge.

You’ll have 7 days to update your card or reach out if you believe the issue to be on our end. If we don’t hear from you and your payment still hasn’t gone through by the 7th, your appointment for that month and your subscription will be cancelled. To restart a cancelled subscription, a $95 reactivation fee will apply.

After your Initial Patient Visit (IPV), you may change your subscription on a monthly basis as needed. The first appointment after your IPV will default to 60 minutes, but you may switch to a 30-, 60-, or 90-minute subscription based on your needs.

To change your monthly subscription, please contact our Patient Concierge at support@ravel.health by the 20th of the month, and your change will apply the following month.

The 3‑visit minimum (Initial Patient Visit + 2 monthly visits) ensures continuity of care for these challenging conditions. This allows your provider to establish a baseline, implement initial protocols, and monitor your response before any changes to your subscription are made

Yes, but to do so, you must transition to our Maintenance Plan. We want to ensure your provider is aware of what you're taking, and that you have access to them if needed, especially if anything changes as part of a protocol or maintenance regimen.

Knowing how complex chronic illness is, we believe strongly in continuity of care and giving you and your provider an opportunity to set down a path together before moving on. With that in mind, we ask that you commit to a minimum of 3 visits (Initial Patient Visit + 2 monthly visits). If, at that point, you'd like to make a change, you can:

If, at that point, you'd like to make a change, you can:

1. Move to Maintenance ($75/month (NPs/NDs) | $95/month (MDs/DOs)

2. Change providers ($95)

3. Cancel your monthly subscription ($95).

To do so, please contact us at support@ravel.health by the 20th of the month, and your change will apply the following month.

IMPORTANT: Once your Initial Patient Visit is scheduled and payment is processed, your subscription officially begins. If you decide to cancel after payment has been processed but before completing the minimum 3 visits, a $95 administrative fee will be deducted to cover onboarding costs. Any remaining balance will be refunded.

After you have selected your provider and added your billing information, you can schedule monthly consults with your provider in the "My Appointments" tab of our Patient Portal.

Like any subscription, a monthly gym membership for example, if you don't use it in a given month you are still charged. Ravel works the same way, so please be sure to utilize your 45-minute blocks of time each month.

To respect everyone’s time, we have a 24-hour cancellation policy in place. If you are a no-show or cancel within 24 hours of your scheduled appointment, you will forfeit that appointment and still be charged for it. You may choose to reschedule (assuming provider availability) and will be billed accordingly.

Yes. We plan to add Lyme-literate functional nutritionists, as well as Lyme-literate mental health therapists. We believe tackling complex chronic illness takes a village. These members of your care team will be available to add on an a la carte basis.

No, there will be no in-person office visits offered through Ravel at this time.

For medical questions, please ask them during an appointment or contact your provider via the Patient Portal. If sent through the Portal, we ask our providers to respond within 3 business days.

If you don't hear from your provider within 3 business days, or if you have non-medical questions about Ravel, please review our contact options here.